Kurku-Ma: Information in complete transparency

Dear customers,

We were recently informed that our anti-blemish face mask is subject to an administrative measure requiring us to suspend its sale. In order to fully comply with this regulatory requirement and always act with integrity, we wish to share all information with you in a clear and objective manner.

An administrative measure, not a health alert

We understand that this type of communication may raise questions. There have been no reports of serious issues or customer complaints since the product was released. On the contrary, we have consistently received very positive feedback from our community, and we are proud to have been able to support so many people in their beauty routines.

Why this precautionary recall?

The Departmental Directorate for Population Protection (DDPP) – the authority responsible for consumer safety – has asked us to temporarily withdraw the Kurku-Ma mask from sale in France. This request follows the detection of natural traces of certain mineral substances in the product (although these elements are naturally present in the environment and in many plant-based ingredients), placing it in a situation of regulatory non-compliance with current French standards, which differ from other international regulations (which we discuss below).

In other words, tiny impurities of mineral origin were identified during routine analyses. It's important to emphasize that these elements, although technically "not permitted" in a cosmetic product, were found only in trace amounts. The recall decision is therefore an ultra-cautious measure imposed by the authorities to meet the strictest legal requirements. To date, the Kurku-Ma mask has not caused any harmful effects in its users—a fact we wanted to assure you of so that you can approach this situation with peace of mind.

Tiny traces, in accordance with international standards

The analyses carried out revealed the presence of very small amounts of certain minerals in our mask (notably arsenic, selenium, barium, cobalt, and zirconium). These names may sound impressive, but it's important to know that they are naturally present in the environment and can be found in trace amounts in cosmetic products made with natural ingredients. For example, one of the main ingredients in Kurku-Ma is turmeric, a plant that can absorb these elements by growing in the soil.

Similarly, clays and mineral extracts used for their skin benefits sometimes contain unavoidable metal residues. Even with best manufacturing practices, it is impossible to completely eliminate these traces from everyday consumer products, including cosmetics.

The important thing to remember is that the amounts detected are extremely low. They are well below the levels that many scientific authorities around the world believe could pose a risk. To give you a concrete point of comparison, Health Canada (the equivalent of the Ministry of Health in Canada) has established safety thresholds for this type of impurity in cosmetics: for example, up to 3 ppm (parts per million) of arsenic is safely tolerated in a beauty product.

The concentrations found in Kurku-Ma are in orders of magnitude similar to, if not lower than, these international standards. In other words, in countries like Canada, the United States, or Germany, such traces would be considered compliant with current safety standards. Moreover, major cosmetic brands themselves recognize that infinitesimal traces of metals can be found in their products while remaining without health consequences. As explained, for example, by the L'Oréal group, the residual presence of heavy metals in minute and unavoidable trace amounts is a known phenomenon in water, food, and cosmetic products, and these tiny quantities do not pose a risk to consumer health.

In Europe, cosmetic regulations also authorize the unintentional presence of these microsubstances when this is technically unavoidable and does not present a risk to the consumer.

Similarly, in the United States, the FDA (Food & Drug Administration) has conducted studies confirming that trace amounts of metals found in everyday products (such as lipsticks) do not pose a danger to the millions of users who apply them every day.

In summary, the elements discovered in the Kurku-Ma mask are in minute quantities, and all available scientific data indicates that at such levels, they do not pose a significant risk to your health immediately. If this recall was required in France, it is because local regulations apply the precautionary principle in all its rigor. Your mask is simply a product that exceeds French administrative tolerances due to these mineral traces, despite their harmlessness at the observed doses.

Kurku-Ma has always placed innovation and continuous improvement at the heart of its concerns. We are currently working to reformulate our mask to ensure it continues to meet the required standards while preserving the benefits you have come to love. This new version, which will fully comply with French standards, will be available very soon.

Your satisfaction above all: no complaints, confident customers

Since Kurku-Ma launched, thousands of you have adopted our turmeric mask into your beauty routine. Your feedback has been overwhelmingly enthusiastic, and we carefully monitor each review. To date, we have not received any complaints regarding health issues or serious allergic reactions to this product. On the contrary, we receive positive testimonials every day highlighting the mask's effectiveness: visibly brighter complexion, reduced blemishes, and a pleasant experience.

Your trust and results are the best proof of Kurku-Ma's quality. The numbers speak for themselves: over 99% of Kurku-Ma users have not reported any adverse effects while using the mask. The few reported reactions came exclusively from uses that did not follow our application recommendations, confirming that, when used as directed, our mask offers a fully satisfying experience.

In other words, virtually no one has encountered any problems when using it as directed. This exceptional satisfaction rate reinforces our belief that the current recall is a regulatory precautionary measure, and not the result of a serious product defect. Your well-being has always been and will always remain our top priority. If a product does not fully meet current standards, we prefer to take the lead and inform our community. This relationship of trust with our customers, built day after day, is essential to us. You have entrusted us with the health of your skin, and we take this duty very seriously. That's why we would like to thank you once again for all your 5-star reviews, your messages of support, and your understanding in this particular context.

What does this mean for you?

In accordance with the authorities' recommendations, we have decided to discontinue the sale of this version of the product and to no longer use it in order to remain fully compliant with the DDPP requirements. And to always respect their recommendations, we invite you to do the same. If you would like further details on this procedure, which only applies to the anti-blemish mask, our customer service remains available to answer your questions and assist you.

If you own this product, you can return it to us. Our customer service team is available at contact@kurku-ma.com to arrange a hassle-free return. You will then receive a refund for your purchase once your package has been received.

Indeed, as mentioned earlier, as part of our continuous improvement approach, our development team has already begun working on a reformulated version of the Kurku-Ma mask. The goal: to completely eliminate these natural impurities while retaining the benefits that made the product so successful. This new, even safer formula is currently in the final testing phase and will be available soon. We will be sure to keep you informed as soon as it is released so that you can once again enjoy the mask with complete peace of mind.

Your support is valuable to us.

We understand that this situation may cause some inconvenience, and we sincerely apologize for the inconvenience. Your support and understanding are invaluable during these times. They encourage us to redouble our efforts to offer you the best possible products. Thanks to your trust, our young brand is taking this step forward with the desire to return to you quickly, stronger and more innovative than ever.

In conclusion, we would like to emphasize that this preventive communication in no way calls into question the safety of Kurku-Ma for you, but it demonstrates our commitment to scrupulously respecting the law and offering you the best. Thank you from the bottom of our hearts for being part of the Kurku-Ma adventure and for your loyalty. It is thanks to you that we are constantly improving.

We know that Kurku-Ma is much more than just a product for many of you: it's part of your routine, a moment of well-being and a pledge of confidence.

We remain at your disposal for any questions or support you may need. Do not hesitate to contact our team: we will be happy to provide you with information and dispel any doubts. Your peace of mind is as important to us as the effectiveness of our products. Once again, a huge thank you for your loyalty and your many testimonials which continue to encourage us. This situation is a step in our journey, and we are going through it with the same determination to offer you safe and effective care. We look forward to seeing you very soon with a new and improved Kurku-Ma mask, which can proudly take its place in your daily beauty routine.

With kindness,

The Kurku-Ma Team