Delivery times:

France : Delivery time: 5-7 working days (Free with no minimum purchase amount)

Rest of Europe : 5-7 business days (Free with minimum purchase amount)

Secure Delivery:

After placing your order, you will receive a confirmation email.

Blaue Libelle products are sent securely by La Poste Colissimo.

A tracking number is provided via email after the order is processed.

You can track your package on the La Poste website or on our store, "Order Tracking" page.

Your presence is not required. Our packages fit through your mailbox.

You benefit from our delivery insurance (100% free) for total peace of mind.

We are not just a cosmetic brand, our values ​​are deep and our mission is very committed.

1. Real expertise in hyperpigmentation and acne: We work tirelessly every day on the evolution of our products, their compositions while offering simple and easy-to-understand advanced solutions. Different experts accompany Blaue Libelle on a daily basis.

2. For everyone:We are committed to making beautiful and healthy skin accessible to everyone, and not just to a small group of people. Because yes, we believe that every person on earth deserves to be beautiful naturally and without superficial treatment.

3. Natural and scientifically supported active ingredients:we use natural, gentle resources recognized in traditional and modern medicine for their effectiveness on all skin types as well as the latest scientific research to create our products unlike other brands using either chemical or complex active ingredients.

4. You are our priority:Your satisfaction matters more to us than anything else. That is why we overdeliver on the quality of our services and products to ensure your complete satisfaction.

Your skin's reactivity to care varies depending on its initial condition. According to our observations and feedback from our users, around 90% of them notice a clear improvement in their imperfections the first week after starting use and obtain soft and luminous skin from the first use.

Yes, Blaue Libelle© products are suitable for all skin types. The composition is made of vegetable oil and turmeric, natural products providing deep and intense hydration, thus allowing its use on dry skin without destabilizing oily skin.

Our products are vegan and cruelty-free. We do not test on animals or use any animal components or by-products.

If you are concerned or have specific skin concerns, we recommend consulting your doctor or testing the mask on a small area to see how your skin reacts.

We recommend using the mask a maximum of 3 times over 10 rolling days.

Each break should be limited to 15/20 minutes maximum.

Absolutely. Our turmeric mask is designed to seamlessly integrate into your existing skincare routine. It is recommended to use it after a deep cleanse and before applying a moisturizer or nourishing oil. This mask is compatible with most skincare products, but we always advise to be careful of reactions if you are using products with very active ingredients like vitamin C.

Absolutely. Our store uses advanced SSL encryption technology that guarantees you maximum security, particularly in the protection of computer and online banking data. Your information is encrypted and sent directly to our secure payment service, where your payment request is analyzed and authorized after checking against credit card theft and fraud. Your banking information is never stored on our computer servers.

To track your package, simply go to the top of the home page of our site, under"Track my order", and simply follow the instructions.

Although we have an incredibly high satisfaction rate, you have the option to return your order to us within a maximum of 60 days of receipt in order to be reimbursed.

Regarding the face mask, we will refund you even if the product is consumed and you do not get the expected results.

For the rest of the Blaue Libelle range, it will be necessary to return the product with the packaging in its new condition in order to obtain a refund.

Our customers' loyalty is fully rewarded without conditions!

Thanks to our loyalty program, after each order, you accumulate points which allow you to obtain discounts and gifts.

You also get a large number of rewards in the case of a sponsorship through our 100% free program.

Find the loyalty program directly in the Blaue Libelle menu.

Yes, it is possible! 48 hours before the delivery of your package by post, you will receive a notification including the colissimo tracking number by email and/or SMS.

You must make your choice online before midnight on the day you receive the delivery notification (and until midnight on Sunday if you received the notification on a Saturday).

To request a delivery change:

1. Go to the Delivery Edit Tool .
2. Enter the tracking number or the delivery notice number (without spaces and in capital letters in the box provided) and the destination postal code.
3. Choose another delivery date to your home or select the post office or La Poste collection point of your choice , located near the destination address.

A confirmation will be sent to you by email.

Klarna's deferred payment allows you to spread your payment over 3 installments without fees.

Payment Process

On the checkout page of your order , select a Klarna payment option. If you already have a Klarna account, you can log in and proceed to checkout.

Note: Klarna verifies your personal details and checks your eligibility to determine if it is possible to offer you an instalment payment option.

Create a Klarna payment plan

1. In the Klarna pop-up window, select Log in or Create account . (In seconds)
2. Then select Send code to confirm your phone number with Klarna.
3. Enter the 6-digit code you received on your phone.
4. Confirm your email address and select Continue .
5. Indicate your date of birth, your first and last name , as well as your address .
6. Add your credit card information, then select Add Card .
7. To complete the process, select Pay .

Once the order is placed, you can manage and edit the payment in installments directly with Klarna. Depending on your local regulations, some additional steps may apply, such as collecting additional information or verifying identity.

Payment methods

Klarna accepts most major debit and credit cards (like Visa, Discover, Maestro, and Mastercard), which may vary by country. Prepaid cards are not accepted.

Once you have accepted an instalment payment and Klarna approves it, the order is confirmed and Blaue Libelle will send you an order confirmation. You will also receive a receipt from Klarna by email. You can view and manage your instalment payment in your Klarna account.

To get the best product recommendation for your skin and needs, you can take a quick quiz by clicking on this link.

You can also contact customer service if necessary.