Return & Refund Policy

If you wish to return a purchase simply because you have changed your mind, the “Satisfied or your money back” guarantee will not apply. In this case, simply exercise your right of withdrawal in accordance with the explanations provided in the General Conditions of Sale .

RETURNS OF UNCONSUMED PRODUCTS

You have the right to withdraw within 14 days of receiving your entire order, in accordance with regulations.

To exercise this right, you must inform us of your decision to withdraw within this period, by email or on our website kurku-ma.com, under the “ Contact us ” section. You can contact our customer service free of charge at 09 80 80 95 43 (free call Monday to Sunday from 8 a.m. to 8 p.m.).

Returns must be made (return costs at your expense) as soon as possible and within a maximum of 6 days following notification of your decision to withdraw.

The item must not be opened, damaged, or used and in its original packaging.

60-DAY MONEY-BACK GUARANTEE

Concerned about the complete satisfaction of our Customers, and since we are fully convinced of the effectiveness of our products, we offer you our commercial guarantee "satisfied or refunded within 60 days."

This guarantee applies only to the mask. If you don't get any results, we'll refund the mask in full.

What are the conditions for benefiting from our “Satisfied or Refunded” guarantee at Kurku-ma?

• Having made your purchase on our website kurku-ma.com
• That the mask you are returning has been used for its intended purpose and does not show signs of excessive use.

(Otherwise, Kurku-ma reserves the right to refuse the refund.)

• That the returned mask is in good physical condition, meaning it has not been subjected to any mistreatment, whether intentional or involuntary. Your behavior toward the product should not be open to debate.
• Ship the mask requesting a refund within a maximum of 6 days from the date of confirmation of return agreement.

(The carrier's stamp is proof and the return costs are your responsibility.)

Instructions & Prerequisites

→ How and where do I send my refund request?

• Send an email to contact@kurku-ma.com specifying the following:

1. Your full name, the email address used to place the order, and the order number

2. A precise description of the reason for your dissatisfaction with the effectiveness of the Kurku-ma range (please note that the skin needs some time to regenerate and be sensitive to the introduction of a new skincare routine or the use of new products, so effectiveness may not be immediate)

3. Two time-stamped photographs attesting to the lack of effectiveness, one taken before your routine, the second less than 60 days after receiving your order.

Judith from customer service will handle your request and get back to you by email within a maximum of 2 business days.

In any case, if we have not been able to meet your expectations, we have a policy of offering you a short telephone or email exchange, according to your preference, to better understand your situation and possibly understand the causes of your dissatisfaction.

Our concern is to never leave a customer dissatisfied.

Return address

ABOUT RETURNS

How do I return a package to us?

Step 1: Check the return policy. Before returning your package, be sure to check our return policy. Ensure your purchase is eligible for return and that your request is made within the specified timeframe. Check our Terms and Conditions and the store's FAQ. If in doubt, please contact us directly.

Step 2: Prepare your return package. Make sure the products you are returning are in their original condition, with all original accessories and packaging included. This will help us process your return faster.

Step 3: Once your return or warranty process has been validated by customer service, we will send you specific instructions for returning your package. Follow these instructions carefully to ensure your package reaches us in good condition.

Step 4: Wait for confirmation of receipt. Once we receive your package, we will send you a confirmation of receipt by email. We will then begin processing your return and carrying out the necessary checks.

Step 5: Refund or Exchange. After verifying that your return meets our conditions, we will process your refund. We will credit the corresponding amount to the payment method used for your original purchase.