Kurku-ma is a brand whose parent company is located in the United Kingdom.

However, our commitment to the French community is strong, as it is in France that our branch is located which leads customer service and where the majority of our teams are based.

This structure allows us to remain closely connected with our customers and respond effectively to their needs while benefiting from an international reach thanks to our British parent company.

Our presence in France also allows us to adapt quickly to local trends and preferences, ensuring that our products and services perfectly meet the expectations of our customers in France.

Like today's largest luxury cosmetic companies (including Dior, L'Oréal, etc.), our products are manufactured in different regions of Southeast Asia.

These regions are renowned not only for their exceptional biodiversity but also for their ancestral know-how rich in skin care traditions.
Working closely with local experts , we leverage advanced technologies and production methods that respect and promote the principles of high quality and sustainability.

The design and formulation are supervised by our teams in France , thus enriching each product with the rigor and luxury typical of the biggest cosmetic brands. The testimonials of our satisfied customers and success stories (Notably available on our testimonial page) underline the effectiveness and value of our care, our products are also available in parapharmacies where they have been rigorously evaluated and approved.

Each step of our production is guided by a rigorous ethical dynamic. Our partners are carefully selected for their practices that promote fair working conditions and minimal environmental impact. Our facilities guarantee that each product is manufactured in conditions that respect the most demanding standards.

We are transparent in our approach to providing high quality care at a fair price. Our products undergo rigorous testing to ensure their safety and effectiveness.

Understanding that every skin is unique, we offer a 60-day money-back guarantee. If for any reason you are not completely satisfied with your purchase, you can return it to us for a full refund of your mask, even if the jar is opened.

By choosing Kurku-ma, you embrace a beauty that respects both tradition and innovation , while supporting a production that honors the principles of sustainability and ethics . We invite you to continue this enriching journey with us, confident in the quality and origin of each product you choose.

If you have not received your package:

• Go to your local post office with your Colissimo tracking number mentioned above to check if your package is there. Despite the contrary indications in the tracking, it is possible that your package is held at the post office.
• Please also check with your neighbors, in case your package was delivered to them by mistake.
• If the postal services confirm the delivery of your package but you have not received it, you will be asked to return a signed affidavit and a photocopy of your identity document. These elements will allow us to open a dispute with the carrier and open a thorough investigation into your package with the agent responsible for delivery. The conclusions of this investigation may lead to an investigation by the competent authorities.

In the event of an error or imprecision in the wording of the contact details, Kurku-ma cannot be held responsible for the impossibility of delivering the order.

Your tracking doesn't show any new information since it was marked as shipped, don't panic. It could well be that the carrier forgot some essential steps and your tracking will certainly be displayed the same day of delivery. Have you thought about checking the real-time routing at the bottom of the " Order Tracking " page?

Your order may be delayed for several reasons:

- Additional delay related to the repatriation of the goods to our shipping warehouse;
additional delivery time which is the responsibility of the carrier.
- If you notice a truly abnormal delay in the carrier's tracking, we invite you to contact our customer service.

Yes, it is possible! 48 hours before the delivery of your package by post, you will receive a notification including the colissimo tracking number by email and/or SMS.

You must make your choice online before midnight on the day you receive the delivery notification (and until midnight on Sunday if you received the notification on a Saturday).

To request a delivery change:

1. Go to the Delivery Edit Tool .
2. Enter the tracking number or the delivery notice number (without spaces and in capital letters in the box provided) and the destination postal code.
3. Choose another delivery date to your home or select the post office or La Poste collection point of your choice , located near the destination address.

A confirmation will be sent to you by email.

Yes, Kurku-ma© products are suitable for all skin types. The composition is made of vegetable oil and turmeric, natural products providing deep and intense hydration, thus allowing its use on dry skin without destabilizing oily skin.

Our products are vegan and cruelty-free. We do not test on animals or use any animal components or by-products.

If you are concerned or have specific skin concerns, we recommend consulting your doctor or testing the mask on a small area to see how your skin reacts.

We recommend using the mask a maximum of 3 times over 10 rolling days.

Each break should be limited to 15/20 minutes maximum.

Absolutely. Our store uses advanced SSL encryption technology that guarantees you maximum security, particularly in the protection of computer and online banking data. Your information is encrypted and sent directly to our secure payment service, where your payment request is analyzed and authorized after checking against credit card theft and fraud. Your banking information is never stored on our computer servers.

Once your order is placed, wait 3 days after your order. If you have not received the confirmation email with your tracking number, ask us for it via email. To track your package, simply go to the top of the home page of our site, under "Track my order" , and simply follow the instructions.

Although we have an incredibly high satisfaction rate, you have the option to return your order to us within a maximum of 60 days of receipt in order to be reimbursed.

Regarding the face mask, we will refund you even if the product is consumed and you do not get the expected results.

For the rest of the Kurkuma range, it will be necessary to return the product with the packaging in its new condition in order to obtain a refund.

We are sorry about this incident which prevents you from ordering from the Kurku-ma store.

In case of refusal of payment, your order is automatically cancelled. For further assistance, you can contact our Customer Service.

Also, don't hesitate to contact your bank to find out why your card isn't working. Rest assured, this type of problem can happen without there being any particular problem with your card.

Your bank will be able to give you an explanation. Maybe you had to identify yourself on a smartphone to validate the payment? This is one possibility.

We are not just a cosmetic brand, our values ​​are deep and our mission is very committed.

1. Real expertise in hyperpigmentation and acne : We work tirelessly every day on the evolution of our products, their compositions while offering simple and easy-to-understand advanced solutions. Different experts accompany Kurku-ma on a daily basis.

2. For everyone: We are committed to making beautiful and healthy skin accessible to everyone, and not just to a small group of people. Because yes, we believe that every person on earth deserves to be beautiful naturally and without superficial treatment.

3. Natural and scientifically supported active ingredients: we use natural, gentle resources recognized in traditional and modern medicine for their effectiveness on all skin types as well as the latest scientific research to create our products unlike other brands using either chemical or complex active ingredients.

4. You are our priority: Your satisfaction matters more to us than anything else. That is why we overdeliver on the quality of our services and products to ensure your complete satisfaction.